Welcome Clients!
WHAT TO EXPECT
We have detailed lists of what we include in a Regular Clean or in a Move In/Out/Deep Clean service. Please refer to the list of what those particular services entail so that you will know what to expect. You can find that on our Services page (link below).
REVIEW OUR POLICIES
What happens if you forget to leave out a check? What happens if someone in your home gets sick and you need to reschedule? Please review our Policies page for details.
HOW TO PREPARE
1. Before we arrive, please make sure items are picked up and removed from surfaces so that we can do our best work.
2. Please make sure pets are crated or in another room. Please maintain a minimum of 6 foot distance from our Staff while they are working.
3. Close the doors to any rooms you do not want the Team to enter or to clean.
4. Leave out your vacuum, tools, mop and cleaning cloths, or let us know where we can find them. (If you have elected for us to bring cleaning cloths and/or tools for a Regular Clean, we will have them with us. Please add the additional charge as is listed on your written quote to your check for this time to purchase those items.)
5. Please leave your check made out to ESGC on the counter.
6. NEW AS OF 5/14/2020: Please see our updated COVID-19 related Safety Policies and Client Tool List changes that will be emailed to you with your written quote.
7. Take the time to read through our Policies page. Hiring ESGC means that you are agreeing to the Policies we have listed there.
AFTER WE LEAVE
Your Crew Lead or our Admin Assistant will touch base to make sure you are happy with everything with your clean, and to answer any questions that you may have. If the Team ran into any problems or have questions, they will ask them at this time. The Team, our Field Manager or ESGC Admin can also confirm your next cleaning appointment time.
Please wash the cleaning cloths (regular wash in cold or warm water, regular dry) so they are ready for us for next time. Please do not use fabric softeners or dryer sheets as they will create a film on the Microfiber Cloths.
REFER A FRIEND!
We will do our very best to give you a great experience with ESGC. If you have been happy with us, we hope you will:
1. Refer us to a friend or family member! When that friend has his/her clean with us, you will receive $10 off your next clean!
2. Leave us a 5 star review on our Facebook page or on Google. We appreciate you!